FAQ's

1. How to I tell what you have in stock?

As we are a very small business we do not carry much on hand stock. Most of our listed products we order in from our suppliers once we receive an order from a customer. The easiest way is to ask us if the product you're looking for is in stock or not. You can message us through out website, Facebook page or Instagram Profile

2. Do you do special orders?

We always do what we can for our customers, if you want a product we don't have, please bring it to our attention and we will en devour to find it just for you. Further more, please see the Special Order section of our Pre-Order Policy.

3. Do you only sell Anime?

We used to, and whilst we specialize in anime we have recently been expanding our product range to include other pop culture and sci-fi products among other things. As we grow, so does our product range.

4. Do you do Pre-Orders?

Yes we do. Currently we list products up to several months in advance of release.

5. What if I can't find the product I'm looking for?

If you're having trouble finding what you're looking for, please send us a message though either our website messaging service, via our Facebook Page or via email and we will do our best to help you as much as possible.

6. The product I want to pre-order doesn't come out for more than 3 months. What can you do?

If we aren't listing the product your looking for because it's more than 3 - 4 months away from release we may still be able to order it for you. Just let us know what you're looking for and we will do our best to help you. Please remember, this comes under the Special Order section of our Pre-Order Policy. Please see our Pre-Order Policy for further details.

7. Are you products new?

Absolutely. All of our products are 100% brand new and genuine. We do not deal in used/second hand products.

8. Have any discount codes I can use or sales on?

If we do activate a discount code for the general public or have a sale the best way to find out is by following us on either Facebook (@NerdlyAustalia) or Instagram (@nerdly_australia)

9. My order arrived but the packaging is damaged, do I get a refund?

We cannot guaruntee that all items will arrive with pristine packaging. Sadly we cannot even guaruntee items will arrive to us with pristine packaging. 
We do however take the utmost care when packing our orders, but we have no control when the parcels and items are not in our possession.
With all that said, we do not offer a refund for items that have damage to thier packaging, only to if the item itself is damaged. This item then falls under our refund policy, please see our refund policy page for further information on refunds.

10. Do you offer 'Adult' products?

We do NOT, have NOT and will NEVER offer 'ADULT' industry items, services or paraphernalia. Any models/statues/figures that would insinuate otherwise are simply desinged as such by the sculptor/artist who designed the piece.
Furthermore, an models/statues/figures that come with any form or representation of weaponry or alcoholic beverages are all non functioning and are simply scaled down models and are likewise designed to be appriciated within thier context of the subject matter for their artistic design, love of the subject matter or the franchise the subject matter belongs to as intended by the sculptor/artist.